itil availability and capacity management

Capacity and availability management activities can be performed at different levels of the organization, including across different services. Rather than being based on gut decisions and guesses, you can use gathered component data to make business cases that win over financial management. I&O Process Management 115. Business capacity management. Networks & Data Center 100. From mainframe to mobile to multi-cloud and beyond, our solutions empower enterprises of every size and industry to run and reinvent their businesses with efficiency, security, and momentum for the future. IT infrastructure leaders have to walk a tightrope to provide enough capacity for critical business processes while avoiding overprovisioning. The capacity plan should be used throughout IT Service Management for planning and budgeting purposes. ITIL Capacity Management works closely with other ITIL Processes, such as with Service Level Management, Availability Management, and IT Service Continuity Management to access the current IT infrastructure and plan for the resource capacity needed to maintain the desired Service Level. Financial management comes into play when individual components must be estimated, purchased, maintained, and replaced. Previous ITIL versions focus on processes. Capacity management's primary goal is to ensure that information technology resources are right-sized to meet current and future business requirements in a cost-effective manner. Monitoring of Availability . You’ll … Service capacity management is the sub-process that focuses on the operation of the service. Both processes focus on the proactive detection and prevention of ICT problems and help you to optimise what you have and to decide what you need. It includes and serves the underneath mentioned objectives: Creation and preserve capacity and availability management of the broad procedure. The availability management process ensures that availability within a system is kept as close to 100% as possible. øÎünÌ/*µ« w9CŒJG­mWŸ>é^;ûų¹Ø¹Q–U{«*À§Nzυ•¿Ø!Eᩉ™VUbA»mKÆm$-*¬Zìñ?<̨û‹ñzp›ËŽÉ@Þª²f}siIßcÚñ?€T#Øß/DÜ΍ôZ°aÁñ€T9›;¡LŽ‰ºÀ\¶Å½jÀßÛ®)Øp}Y„ÛwЀµl¬²Ï(6Œ™,õñØ7¶]³[íՖâû!‡¹3°H)}XQ€æÌ. KPI Library is a community for performance management professionals. These all-new for 2020 ITIL e-books highlight important elements of ITIL 4 best practices. See an error or have a suggestion? Operations 161. Following the introduction of Design Coordination in ITIL 2011 the information flows have been adapted. Capacity management introduces new ideas and terms that should be discussed before they are implemented, including component, capacity plan, capacity report, capacity management information system, and performance. Availability management looks at services from an overall uptime perspective, while capacity management is concerned with the capacities involved. Gather the Data. A thorough understanding of the business and the service-level agreements is necessary to effectively perform the activities in this sub-process. Service Strategy. To plan for where your capacity is going, you need to know where you’re at. Quickly understand key changes and actionable concepts, written by ITIL 4 contributors. Forward and Background. For example, implementation might follow these broad steps: Monitoring and managing services and their individual components are most easily done via monitoring dashboards that provide data on multiple components in one location. It should be timely and cost-effective. The goal of this sub-process is to reduce the total amount of service downtime by monitoring current performance and predicting future performance. Components are things like hard disks, phones, and databases. A component is the underlying structure behind a service. Easier said than done.The task of Capacity Management is to provide enough capacity to satisfy capacity and performance requirements. BMC delivers software, services, and expertise to help more than 10,000 customers, including 84% of the Forbes Global 100, meet escalating digital demands and maximize IT innovation. One way for an organization to accomplish this is to learn and own the definition. Dashboards are one way to store and report on capacity data. Capacity management also serves as a focal point for any capacity issues in IT Service Management. It translates business needs and plans into requirements for the IT services and infrastructure. Following the introduction of Design Coordination in ITIL 2011 the information flows have been adapted. ;ˆìk½yäxïÖ!©€O+x A~1g³ý67-ômÊCüi•o—©ØÙ wçýëxmNÏå¬>9åQÅ`bÅó81˜%B•ôx8t=¿’©Emܚh. The capacity management process works closely with service level management to ensure that the business’ requirements for capacity and performance can be met. The purpose of capacity management is to determine how much capacity should be provided based on the information from demand management regarding what should be provided. Capacity management may be called upon to perform tactical demand management, which involves using techniques such as differential charging to change users’ behavior so that demand does not exceed supply. It is a component that must be purchased, built, maintained, and monitored. The capacity management process works closely with service level management to ensure that the business’ requirements for capacity and performance can be met. For example, how quickly an application processes data and returns a new screen is one indicator of its performance. Capacity management Business capacity management is the sub-process that turns the needs of the business into IT service requirements. Availability & Capacity Management; Sort By: Date Likes Topics. Demand Management assesses customer demand against the services provided. ITIL capacity management is responsible for ensuring that adequate capacity is available at all times to meet the agreed needs of the business in a cost-effective manner. Capacity management also serves as a focal point for any capacity issues in IT Service Management. It’s then relayed to the business continuity management team, which then translates it into an SLA and capacity terms. This plan allows service designers to make the best choices about how to provide quality service at an affordable price point. 1). If IT capacity forecasts are accurate and the amount of IT capacity in place meets business needs, the capacity management process is a success. Other barriers, such as performance bottlenecks and early indicators of performance issues, are identified before they become problems. The capacity management information system (CMIS) is the virtual repository used to store capacity data. It also ensures new or changed service meet availability goals and doesnâ ITIL Incident Management: An Introduction, Designing a service so that it meets service-level agreement (SLA) objectives once implemented, Managing resource performance so that services meet SLA objectives, Assisting with the diagnosis of performance-related incidents and problems, Creating and maintaining a capacity plan that aligns with the organization’s budget cycle, paying particular attention to costs against resources and supply versus demand, Continually reviewing current service capacity and service performance, Gathering and assessing data regarding service usage, and documenting new requirements as necessary, Guiding the implementation of changes related to capacity. Parent Process Reference Framework: ITIL 4 Service Value Stream Activities. More specifically, these activities include: In practice, implementing this from scratch would involve the same steps as for other projects. The Capacity and Availability Management process area involves establishing and maintaining capacity and availability at a justifiable cost and with an efficient use of resources. Planning and permanent monitoring of actual availabilities of IT Services and IT Infrastructure and introduction of necessary activities thereof This process involves constant measurement, modeling, management, and reporting. When the business has a service need, it comes from demand management. Please let us know by emailing [email protected] capacity and availability management. From core to cloud to edge, BMC delivers the software and services that enable nearly 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise. For example, it is the database behind the application or the server underneath the website. Highly impacted Service Value System(SVS) Activities:. If there is a mismatch between the expected and needed capacity and how much the services are actually used, it can result in wasted resources, extra costs, and performance and quality issues. Before implementing capacity management, it’s important everyone is on the same page. Component capacity management focuses on the technology that provides the performance and capacity to the IT service. ©Copyright 2005-2020 BMC Software, Inc. Not working closely with financial management can result in either untimely drops in uptime or organizational budget losses. By both reacting to past service failures, and planning to avoid future service failures, availability management can greatly increase end-user satisfaction with services. It is involved in service strategy and service design, reviewing the data to ensure that there will be not be any changes in demand before the IT service is implemented. Capacity management provides a point of focus and management for all capacity- and performance-related issues, relating to both services and resources. It ensures that the end-to-end service provided meets agreed-upon service-level targets. Like availability, capacity is an important part of the warranty of a service. Service operation. Infrastructure & Operations 402. This maintains uptime and increases customer and end-user satisfaction. Gathering the data manually from each service or component adds to the total time it takes to produce service-capacity reports. Once the service is deployed, service capacity management and component capacity management come in to keep everything at peak performance. ITIL capacity management is responsible for ensuring that adequate capacity is available at all times to meet the agreed needs of the business in a cost-effective manner. The ITIL availability management process has a set step of activities in place to avoid system failure and to ensure that the service is available to the customer at the agreed standards. It is the driving force for capacity management. Service strategy is the core stage of the ITIL service lifecycle. Capacity management must interface with other processes within ITIL, including demand management, availability management, service-level management, and financial management. This sub-process requires knowledge of how each component individually contributes to service performance. Availability and Capacity Management Maturity Model 1. It gathers and then provides other stages with the data related to service capacity, service usage, and service performance. These all-new for 2020 ITIL e-Books highlight important elements of ITIL 4 best practices so that you can quickly understand key changes and actionable concepts. Capacity management supports the service desk and incident and problem management in the resolution of incidents and problems related to capacity. This includes monitoring tools, which can provide input to the event management process. There are no major differences between Availability Management in ITIL V3 (2007) and ITIL 2011. The ITIL Availability Management process works jointly with Capacity Management , Service Level Management, and IT Service Continuity Management to plan for the infrastructure requirement needed to meet the targeted service level and quality. With it, your organization can save costs by having the data necessary to make decisions regarding service performance. The Goal of Availability Management is to ensure that the level of service availability is delivered in all services is matched to or exceeds the current and future agreed needs. In particular, capacity management is concerned with speed and efficiency. One common interpretation of capacity management is described in the ITIL framework. Capacity Management is considered during Service Strategy and Service Design phases. Service capacity management. That’s … Successful capacity management requires a thorough understanding of how business demand influences demand for services, and how service demand influences demand on components. In ITIL, a management practice is a set of organizational resources designed for performing work or accomplishing an objective. The purpose of the capacity and performance management practice is to ensure that services achieve agreed and expected performance, satisfying current and future demand in a cost-effective way. Component capacities are designed around service capacities and not the other way around. It is required that capacity management develop a capacity plan, which addresses both current capacity and performance issues, as well as future requirements. CIO 380. Availability management is also a part of the ITIL service delivery framework. Availability management. The process overview of ITIL Capacity Management (.JPG)shows the key information flows (see Fig. One to be considered right at the beginning is to satisfy demand for the service by providing enough capacity. Use of this site signifies your acceptance of BMC’s, Intelligent Automation: The Key to Db2 Transformation and Availability– An IBM Systems Media Webinar, What Mid-market Companies Should Look For in an ITSM Solution, CMDB vs Asset Management: Difference Between Assets and Configuration Items, How Digital Innovation is Driving the Modern Service Desk. This process is built on several sub-processes, including business capacity management, service capacity management, component capacity management, and capacity management reporting. You noticed that performance is m… ). Availability management works hand-in-hand with capacity management to keep services running and prevent downtime. These processes share common activities, such as modeling, workload management, analysis, and optimization.`. The capacity plan contains different scenarios for predicted business demand and offers costed options for delivering the service-level targets as specified. Use KPI Library to search for Key Performance Indicators by process and industry, ask help or advice, and read articles written by independent experts. Availability Management (ITIL V3) is tightly bound with other ITIL processes. Take a service-oriented approach to capacity to ensure availability … Understanding customer’s demands, and balancing that with the capacity, availability, and types of services provided are all part of Demand Management. Download now for free! Improving performance often involves a replacement, upgrade, or load balancing of the individual component. Capacity Management ensures proper utilization of available resources and makes future capacity requirement available in cost-effective and timely manner. Capacity management reporting is the final sub-process. Other activities of capacity management include sizing (working with developers to understand capacity requirements of new services) and modeling (building statistical representations of systems). There are many parameters that need to be considered when designing a service (or architecture). This sub-process works with demand management to ensure that the service is meeting business needs. Capacity management is responsible for defining the metrics to be captured during service operation to measure performance and use of capacity. The purpose of ITIL capacity management is to ensure that new and existing IT services have the capacity and support to meet SLA requirements. This is reflected by the three subprocesses of capacity management: business capacity management, service capacity management, and component capacity management. ITIL - Availability Management - Availability Management (AM) ensures that IT services meet agreed availability goals. Provision and dispensing resources adequately. KPI Library | ITIL Capacity management. These plans are tested on a regular basis to make sure your business needs are met. Without a solid IT … Other sub-processes make sure that the service meets service-level targets; this sub-process ensures that the service-level targets meet the business needs. ITIL V2 vs ITIL V3: What’s the Difference? This is used to help other managers make service-level decisions or decisions regarding individual components. For example, this process would monitor, control, and predict a ticketing system to ensure it was up and running efficiently. Process of the ITSM Process Library Expected process result according to ITIL ® and ISO 20000. Incident Management is usually the first IT Infrastructure Library (ITIL ®) process targeted for implementation or improvement among organizations seeking to adopt ITIL best practices.The reasons for this are simple: Improved Consumerization and Service Value Realization. Capacity management supports the service desk and incident and problem man… Unlike component capacity management, this process focuses solely on the service itself. The output of this sub-process is the service capacity report. After the rollout of an IT service, ITIL processes shift the focus to maintaining the … The process overview of ITIL Availability Management (.JPG)shows the key information flows (see Fig. ITIL capacity management is an important one. Improve ; Description. ... Opencampus ITIL Foundation Availability Management; ... and the performance, and capacity of services and resources. There are no major differences between Capacity Management in ITIL V3 (2007) and ITIL 2011. Management practices make up another core component of the ITIL ® 4 Service Value System (SVS). Learn more about BMC ›. To do this, the availability management team reviews business process availability requirements. Performance is how quickly a system responds to requests. The updates to the business plans encapsulate the long-term strategy of an organization. It manages, controls, and predicts performance usage and capacity of individual components rather than the service as a whole (as seen in service capacity management). Build the service. Service-level management helps with this. Business Relationship Management is the final process in ITIL Service Strategy. While … In this step, you bring together everything you need to build the service. Then, they make sure the most cost-effective contingency plans are in place. [®Z5ÈX² ʘõYõ¨êŸ»sï9Fòq[ü6›mg¼>¬h¸Y¨)M€³š£A7“OâV$J5Ù³øªü/B°©?÷þÊ°@ Monitoring, investigating, knowledge, and keeping informed about current and future demand for services, use of assets, capacity, … Capacity management and availability management are essential to a robust, stable infrastructure platform and high-quality IT services. Both downtime and overprovisioning are all too common. Implementing IT Availability and Capacity Management A Maturity based approach Prepared for: itsmf,UK November 2008 ITSMConsultIngSatyam Computer ServIces Ltd. India www.satyam.com What’s more, this process can identify where performance tuning is a better choice than upgrading, thereby saving the organization money. The ITIL 4 capacity and performance management practice The purpose of the capacity and performance management practice is to ensure that services achieve agreed and expected performance, satisfying current and future demand in a cost-effective way. 1). Availability and Capacity Management is, in ITIL,two separate processes: Availability Management and Capacity Management. ITIL Capacity Management is one of those processes that most companies will choose to implement last, if choices also include anything from Service Operation (Incident Management, Problem Management, Technical Management, etc. The capacity report is a document that provides other IT management with data regarding service and resource usage and performance. Inviting applications for the role of Manager, ITIL Capacity, Availability & Performance This role will be responsible for the enforcement of effective Capacity, Availability and Performance Management Processes to ensure IT services and infrastructure met the agreed requirements. End-User Computing 74. Understanding Your Level of Organizational Maturity When Implementing ITIL. That performance is m… There are no major differences between availability management works hand-in-hand capacity... 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