lg warranty without receipt

We are having a fight with LG now over our LG LFXS29766 (French Door Refrigerator). ( based on LG warranty card " term and condition " usually if you paid for extend warranty , is nothing to do with LG after 12 month. Started out with ice maker not working, all the help, hints, videos, nothing fixed the issue. Don't, just don't. Rather just have ours fixed please help! I bought one. The refrigerator compressor went out sometime last week while we were on vacation. If you message me your information, I can have your case reviewed to see what can be done. But if you're not a customer of that carrier (if you took the phone to another carrier) you probably won't be able to make a warranty claim as they won't be willing to deal with someone who isn't their customer. They don't care that you threaten to not buy their product. ? If you are experiencing issues with your unit, please send me a message at https://lgcommunity.us.com/messages/add with the information below to have service scheduled. It’s been 35 days, 35!, and we can’t get service. an agent will work with you to resolve your issues. All LG Mobile Devices. The LG Warranty Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. LG refrigerators come with a five-year warranty for cooling (sealed) system components and a 10-year parts and five-year labor warranty for the linear/inverter compressor. It is very hard to get the warranty coverage if you have lost the required documents. It is looking like we will not have a fridge for over a month. We will honor warranties that expire between these dates for a period of 60 days past the original expiry date – just call or chat to let us know. They know, too. Called Lowe’s where I purchased and they told me it’s not their problem because LG rents out space in their store and I need to contact LG. I tried to called customer service for the past 2 weeks, almost everyday I wait 1.5 hrs. I've provided my experience to the Attorneys who filed the class action suit. Same on the dishwasher. If you want to get involved, click one of these buttons! I spoke with several former LG repair specialist who informed me to; 1) stay away from LG appliances, and 2) LG doesn't fully compensate repair shops for the time and expenses they incur and so many shops will no longer repair their products. She hadn’t registered the warranty with LG. We had just shopped for groceries and lost over $500 worth of meat and other perishable food. We have been left without the use of a refrigerator for 2-1/2 weeks due to a bad compressor on a 4 year old door within door side by side. It has 10 year warranty. (I suspect he is authorized to work on LG). The linear compressor broke in July. If the original factory warranty on your eligible LG Home Appliance, LG Home Entertainment product, or LG Mobile Device is set to expire between April 1 and June 30, 2020, LG Support is here to help. I don't understand why is so hard to help a 20 yrs value LG customer. Warranty Period LG Electronics, since 1st July, 2012, is providing warranty on its product for a period of Twenty-Four (24) months or Two (2)years in respect of service On all LG Products in Nigeria. Or you are taking a chance dealing with corporate greed, dishonesty and lack of integrity. Designed with you in mind, LG products offer innovative solutions to make life good. I did call LG and they basically told me that since I did not call them first, that I have no recourse to get a refund on any of this labor cost. Since LG knew about this issue before people bough these refrigerators they should over all costs no question. Really? Also for the last few weeks the Fridge does not seem to get below 46-48 degrees even when set on 33 and our food is going bad quickly because of that ( Milk does not last more than a few days) . The fridge has a sticker with serial number on it. LG TV Warranty Information. Plus are they aware LG have a new Cooling (sealed) system warranty, I hope so.. All Rights Reserved 2020. The LG Warranty Web Site (www.lg-dfs-warranty.com) operated by LG Warranty, is comprised of various Web sites and Web pages. Hmm.... seems to happen every call now. cost to you whatsoever, parts or labor! The IMEI will be in their system, so a receipt shouldn't be ncessary. OR LG WILL ISSUE ME A REFUND? And Target Canada, no longer in business, couldn’t provide a duplicate receipt. CSR said I can be reimbursed for both after checking with his manager. We have an LG LFX 31925 ST model refrigerator that has a failed compressor. example, if it is now June 1, 2019, and you purchased your refrigerator on June The best way to find out for sure is to check product documentation. I called LG when they opened on Friday and they said that they would have a technician call me to schedule an appt. The warranty has expired, but shouldn't the repair have a warranty? And you cap the charges for the service shops (receipt shows you capped it at $504!) This is a horrible company. PEACE OF MIND IN UNCERTAIN TIMES. Please help in my claim without bill. I have a cooling problem with my LSXS26326S refrigerator (purchased in 2016), which should still be under warranty and i have lost my paperwork due to recent flooding in my basement caused by bad storms and tornado damage in our area.. Is there anything I can do? Today our Freezer is not working ,as everything in it has started to thaw out . My recommendation to potential buyers is stay away from LG appliances. DOES LG STILL REPLACING MY REFRIGERATOR AND HONOR MY WARRANTY? I have returned home to significant damaged wood flooring, mold on baseboards of refrigerator built-in cabinet and all the food in the refrigerator spoiled. Much cheaper for you in the long run. So i bought the mini fridge and filed for its reimbursement first. We've now gone for over a month without a functional refrigerator. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. Things break. So LG sells a refrigerator with a known issue that will render the unit worthless after 12-18 months after you buy it. coverage to our consumers who purchased a LG refrigerator prior to January 1, And I JUST went shopping two days ago spending over $400 believing it was now safe to rely on the repairs. No longer does LG mean top quality and reliable. I purchased an LG refrigerator AND dishwasher at the same time 2/2016. Register your LG product for a Chance to WIN A PRIZE. We are not being charged for the compressor but we are charged $425.55 for labor. Not to mention the lost money in food, man hours just trying to get LG to be a responsible company and correctly replace (Return Authorization) and support it’s product. So waited for the first visit and once they decided that it's covered under warranty then i checked with the customer service if i can file for both food loss reimbursement ($300 max)+mini fridge ($250 max) because if it's 1 or another, i'll just do the food loss reimbursement since it's $50 more + you can't file for food loss until the repair is done. It was fixed with a medium amount of hassle. In my manual on page #47 it clearly states that parts and labor on the compressor is 5 years. In case you were not aware, LG launched a new warranty warranty extended its labor portion of the warranty to 5 years for its cooling I waited two long weeks for the first repair and you did not make it easy or possible to find and choose my own repair service that could get here quicker. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. I have contacted the seller, but he says he is unable to find a receipt or anything (which I suppose is understandable 6 months on). Only got worse, the freezer quit staying cold enough. i lost my proof of purchase receipt and I need to get my phone fixed. Our fridge stopped cooling <4 years after purchase. 6 Tips for Advancing Your At-Home Cooking. First to fix the ice maker, he was not able to fix it because now it seems the refrigerator has a leak, then the compressor is not working, then Cooling (Sealed) System is failing. I was so annoyed watching burned-in icons whenever i watched a film or … Clearly with some of the other posts in other areas of this forum there is a major design flaw with the LG Refrigerator Ice Makers. If the serial number is defaced, missing or illegible, the warranty with LGE UK is null and void. , i should said , nothings to do with LG services. we paid $3700 for this and it is a shame that we are having issues in less than 5 years, . WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR ... To Prove Warranty Coverage Retain your Sales Receipt to prove date of purchase. All because you have chosen to abandon us to extremely slow service and disrespect the extreme hassles we are going through with unfair and insufficient reimbursements of our losses. It has 10 year warranty. LG French Door Refrigerator is a piece of junk. Check Your Receipt or User’s Manual. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. Now, one year after the repair it has done it again. Now on second complete failure. Hard to get delivery on a large unit now - fortunately it was in stock at our local Lowe's, the kind clerk had it loaded on a truck ready to go out. Not because of the headache of having the compressor fail, TWICE, but because of how you handle repairs and reimbursement. Bad compressor allegedly, replaced twice. I was told LG will reimburse for it, until know I have not being able to submit my claim. It's 4 yrs old. Thank goodness we live within 5 miles of the store! I bought the TV new from a pawn shop for $1200, I was able to register the 1 year warranty with LG because I found out where and when the original purchaser bought it originally, without a receipt I was unable to get the Squaretrade warranty, which I … It looks like you're new here. We have kids so not having a refrigerator for a month is not an option. Our story: We have the French Doors refrigerator with the extra drawer between doors and bottom freezer. REQUESTED SERVICE UNDER LG EXTENDED WARRANTY,  CUSTOMER SUPPORT TELL ME THERE WAS 7 YEARS WARRANTY FOR SEAL SYSTEM AND 10 YEAR WARRANTY FOR COMPRESOR ISSUES. Our previous refrigerator was a GE and it was 24 years old when it finally "died". Here are some tricks for fixing it even if your warranty doesn't apply. Day 5 of waiting on that, but my recent call to LG revealed that we're still hung up with the first person, and the request for more money is still pending review by their escalation team. To use your service plan, you need to contact the number on the bottom of your receipt (which you don't have) or in your service plan booklet. ... and return the faulty item in the new packaging with the new receipt. For I know we are still within the 5 year coverage area and I would really like this repaired! Purchase invoice or purchase receipt) along with corresponding model and/or the serial number of the unit must be presented when requesting service under warranty. How to Get Free Repairs Without a Valid Warranty. How about you provide more repair personnel in our area! So you don't need the receipt. 6 months. The new First one in 2018 took over a month to fix. Demo rods are not covered under warranty. Additionally the lady I spoke with claims that labor cost on the compressor is not covered even though on page 47 of my manual it clearly states that it is covered(?! I tried to called customer service for the past 2 weeks, almost everyday I wait 1.5 hrs. We bought it from Sears. They I being almost 2 months with this issue and I have an elderly parent living with me who depends on her insulin to be refrigerated. Keep your major appliances protected by purchasing an extended warranty or protection plan today. LG does not care about how much you spent on their pretty, dysfunctional refrigerators or how much food you lost. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. The LG Warranty Web Site (www.lg-dfs-warranty.com) operated by LG Warranty, is comprised of various Web sites and Web pages. G. Loomis rods are covered by a Limited Lifetime Warranty against non-conformities in workmanship and materials for the life of the original owner. LG, listen up: you are losing brand loyalty and long time customers. I'm so pissed at LG right now, so this is a partial venting and partly to let others know about LGs warranty practice. You’ll probably run your brand into the ground permanently because of how long you chose to play in the gutter. Yes, my fridge was full of turkey and fixings getting ready for Thanksgiving. They said they'd replace it after 3rd fix, they didn't. But the coolers will not protect it for long and you will not respond fast enough. Are we able to get reimbursed for a mini fridge? I explained I did not have the receipt, but the device was still under warranty, I explained i was given the device from LG directly and was seeded it. WHAT IS GOING TO HAPPEN SINCE I LOST MY PURCHASE RECEIPT? Getting a runaround from LG, their preferred service technician, and we're still no closer to having a functional refrigerator. the webpage where I suppose to submit it is not working. They do offer in home service for 30 inches and larger. If you want to get involved, click one of these buttons! So we now have an 8 year old refrigerator that should still be covered based upon the above comment, but have no one who will repair. We had to wait almost two weeks for a repair. I’m now looking to other brands for the first time in 15 years. The warranty is one year parts and labor for an LCD TV. We still have not been reimbursed the $250 for the food or the $200 paltry sized mini fridge we had to buy. They're making billions off us. We were an LG household, for all appliances. What an absolutely stupid business move to make when you had the name brand people loved. Since i game a lot on my tv i was sad to see my expensive LG OLED C7 get burn-ins after one year of usage. Customer Service is a joke. How many millions of dollars will you lose now that your most loyal and long-term customers are never going to buy your brand again? Sign In with Facebook. When I bought my phone, I asked for a soft copy of the receipt that was to be sent to me in my e-mail, however I never got one. Being longtime LG customers, we are HIGHLY disappointed with the product and with the customer service we have received. My LG Refrigerator that I bought in January 2017 (less than three years ago) for $2,200 stopped working the night before Thanksgiving. Hello, Stranger!It looks like you've been lurking around for a while.If you register, we will remember what you have read and notify you about new comments. I am now waiting for the compressor to arrive in a few days and the Sears tech to come back out and install it. Just checking if anyone has successfully received both reimbursement? Check your paperwork to find out how you make a claim. The dishwasher bearings went out a few months ago and although covered under a 5 year LG warranty, I can get no one to warranty service it as they don't want to work with LG, I have to pay out of pocket and the main all in one enclosed bearing system is a $700 part for a $800 dishwasher. I realize now that I should have called LG first. There are no local service technicians with LG, so they punted the repair to a local independent service technician (for MT, 36 miles is local). Huh? By my count, there should be around 6 months warranty left on it - but without a proof of purchase I fear I will not have any in any such case. If you cared about us, you would let us find our own service and pay them directly for their repairs. I'll write about it everywhere I can unless they make it right, but they won't. Accordingly, we are proud to honor the same warranty I will never buy LG products for my home again. Every time I call 1-800-243-0000, they just keep transferring me to different departments, engineering department, extended warranty, just to find out is the same customer service team. Rod must be registered within 30 days of purchase on the G. Loomis website to activate warranty I don’t love my fridge enough to have to wait AGAIN now that it broke just three weeks after the first repair knowing how much food I will lose and how long I have to wait and live like this again. Every time something else stops working. we paid $3700 for this and it is a shame that we are having issues in less than 5 years, . LG may at its discretion authorise a free of charge repair, if in LG's opinion, the phone, battery or accessories needs repair because of a manufacturing or materials defect, appearing and notified to LG in accordance with this warranty, within such period. Because he states that this is a very common problem with these LG refrigerators. Please send me a private message as I will need to gather some information to assist further with your case. The warranty has to be claimed through the original carrier that it was purchased from. Bought in 11/2016. and LG is deserting it’s customer base. LG - GET YOUR ACT TOGETHER and fix what you make. NPC is out of Joplin and does not do LG repair in the Kansas City metro area. Have had 5 repairs, going on 6 which won't happen until December. Plus are they aware LG have a new Cooling (sealed) system warranty, I hope so.. Also, when I requested the phone number for the LG corporate to submit my concern, NOBODY has their phone number.... Model LFX28968SB manufactured 12/2015 Less than 4 years of use by 2 people. Well, that was more than 3 weeks ago. I don't understand why is so hard to help a 20 yrs value LG customer. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! you need to check from the company who issue the " receipt with 2 year warranty to you ". LG launched a new warranty policy for all of its refrigerator cooling components (Sealed System) manufactured on or after January 1, 2018. Every time I call 1-800-243-0000, they just keep transferring me to different departments, engineering department, extended warranty, just to find out is the same customer service team. The LG manufacturer warranty is only valid when accompanied by the original invoice, sales receipt or confirmation from LGE UK of the warranty period. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. The problem is with the compressor as told. Both are not working due to main mechanical part failures. LG Electronics guarantees free repair service to its products within the warranty period through its Authorized Service Centers. What a crappy dishonest company. 2018. Contacted LG and guess what they said...it’s Lowe’s issue. © LG Electronics. It will let you down, and the company doesn’t care. They already got your money. Each LG product has a different set of warranty conditions, so please refer to information below. Sign In with Twitter 2) Proof of purchase (i.e. You are not reliable. Not because it will always cost more than that, but because you cut it so close to the margins and the attitude it sets with the shops. I was told my warranty and/or extended warranty doesn't cover any of the refrigerator issues because since is being over 1 yr is not consider a manufacture defect and they don't' have any other comment, just deal with it really? May I ask how I can still get the repair covered without it? Do yourself a favor and don’t waste your money on an expensive LG refrigerator. The warranty or guarantee could be on your receipt, in an email or given to you as a separate leaflet. 1) Warranty is confined to the first purchase of the LG product only & is non-transferable. the warranty is cover by the once who " collect you money ". You need not worry about that, because they will check your LG by its manufacturing date. I PAID TO MUCH MONEY FOR A SHORT TERM USE REFRIGERATOR, WHO I CAN CALL TO FIGURE THIS OUT? The service number is 1-800-243-0000. Sign In with Facebook. I started the online claim process through LG website for the refrigerator but it won't let me "continue" as it states it's "out of warranty" which is not true, the compressor is covered for 5 years! Intermittent cooling in both freezer and fridge. I look forward to your reply for any help. @JamalofLG I have an LG technician coming and is asking for a proof of purchase or a receipt. I do not've the bill receipt and if on any stage in the remaining 6months, if i experience any problems in it, Will i be able to resolve it without a bill receipt in any of the SE service centres? which only guarantees that we will get subpar, shoddy repairs or parts! A week later after he came for the 2nd time the refrigerator has stop cooling at all. 3) Would LG cover the compressor and the labor to install it according to warranty if less then 5 years old? The fridge has a sticker with serial number on it. We have the exact same problem with our side-by-side (now discontinued), door in door, $3,500, 4 year old refrigerator that everyone else is writing about. Going to add yet another story to this thread, but I'll be short. Called today to check the status and was told that I could only file claim for one or another. I have spoken multiple times to customer service and they have given me the number for National Repair Center to schedule repair. WHAT ELSE CAN I EXPECT BESIDE BEING WITHOUT FREEZER FOR 15 DAYS SO FAR? © LG Electronics. The LG Warranty Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. LG Service has gone down the tubes. Does anyone else get mysteriously disconnected when asking to speak with the next level up? A week later after he came for the 2nd time the refrigerator has stop cooling at all. The Plasma TV warranty is for two years. Won't stay cool longer than a week. I need someone from LG to step up to help us get this repaired, or give us credit toward a new one. I am being told that IF LG decides to do a courtesy repair, we will have to pay for part. is there another way that I can get a copy of it? I received the check quite promptly. We had to rent a refrigerator for the time the LG was broken at $150/month with no prorated costs if returned early –, We had purchased 253.02 in food just prior to the refrigerator fail – the food purchased prior and the food we already had had to be thrown out -, 6-1 Walmart Superstore              223.65, 6-7 Publix Supermarket               29.37, https://www.classaction.org/lg-refrigerator-linear-compressor-failure-lawsuits, I have an LG refrigerator that is only 2 years old and the compressor went out. LG's reply is simply, "we'll give you up to 250$ to rent a mini-frig." Warranty Proof The Sales Receipt or Purchase Invoice showing the date of purchase of the Product is the proof of date of Purchase. If repair He ordered the new compressor and will be back in a few days to replace the compressor when it gets here. is needed*, please call our Customer Interactive Center at 800-243-0000 where Register your LG product for a Chance to WIN A PRIZE. The cap amount is unrealistic because it leaves no room for the cost of reliable, superior workmanship and QUALITY parts - or my fridge wouldn’t have broken again in just three weeks. I now have to leave my truthful negative reviews of your products anywhere the internet rates them, and I will google for every single store or site that accepts LG reviews, because I’m that angry. This is unacceptable and I will not put up with this. But NOT enough to bear this slow service that costs me so much in food and you not reimbursing us for the full amount we lost or the full price of a mini fridge large enough to actually hold enough food for a family of five. The repair wasn't done until 3 weeks later so I filed for food loss right after it's fixed mid-August. What about the class action lawsuit that made you extend the warranty 5 extra years on the covered models in the suit? In this case you should contact the … So you’re saying if I need repairs after the warranty work I must have my receipt to get it serviced? Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. They'll always have customers since their fridges are pretty & they splash the warranty info on the front that is longer than other companies, but utterly useless. Otherwise you will be losing a large share of the market from complaints on social media. I had called and had a Sears technician come out and asses this. @JamalofLG i had lg technicians check my non working fridge. LG Service Plans for home appliances. Good is spoiled and we are at a loss of what to do. This is something that they cant fix but it should be under warranty with LG. I have home service plus through my gas company, they came out right away (at 8pm that evening), and told me that the Freon was gone and the compressor has an issue. The last case number they gave me is TCC200909812640. I am sooooo frustrated! Where there is one there are thousands. But I'm not able to claim it as i have lost my purchase receipt. * Coverage begins from the date of the purchase. We all know it, anyone who has dealt with them knows it. Shame on you LG. I know they aren't going to fix it. This was NOT a cheap refrigerator.....LG needs to make this right and make it right quickly. Or should I not buy it and call LG next time the compressor goes out. I HAVE RNN AND APN #'S TECHNICIAN COME THIS MORNING AND HE SAID THERE IS UNREPAIRABLE ISSUE, HE WILL SEND HIS REPORT TO LG AND I HAVE TO WAIT COUPLE DAYS FOR LG RESPONSE. Had to wait for a week before anyone could come out to diagnose so all the food is definitely spoiled because even though they offered the mini fridge reimbursement, I didn't want to risk buying it and turned out i'm not eligible for LG service. You may want to use your warranty or guarantee if you think it’ll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. and diagnose the problem. So... in a way, nothing has changed. I hope you see how bad your customer service choices have been. Seriously shaking my head. They do allow you to email in a service request through their website. The lady told me to wait a moment while she checked this info (i'm assuming she had no idea what i meant when i said i got it from LG … Tracking time wasted on hold, the # of bags of ice I've purchased to try and keep some provisions cold, hours spent trying to sort this out, and also the number of times I've been promised a speedy resolution... it's unconscionable that a company functions this way. May have to get a lawyer to help me help them see the light. When I called, my call was answered quickly. MY LG refrigerator is two weeks overt the 5 year warranty , it Cost me $400 in labor to replace the compressor which tells me that LG knew about their compressor problem, I am disappointed in LG and would not recommend LG products. My advice... just don't purchase anything LG. Just remember, even if it’s been over a year, you may have purchased an extended warranty or other insurance services. 2, 2014, your refrigerator will be repaired as to the Cooling System with no But they'll keep sending a guy. But it's fine, I'll stick to American products from now on, as long as I can. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! Wasn't it to cover parts/labor 5 extra years because those models are bad? This isn’t like a dishwasher. In case you were not aware, LG launched a new warranty period policy for all of its refrigerators on January 1, 2018. They said they'd reimburse the mini fridge I bought, nothing yet. Additionally, to ensure all of our customers are benefited with the same warranty coverage, we are proud to honor the same warranty extension to our consumers who purchased a LG refrigerator manufactured prior to January 1, 2018. A technician has come to our house a few times now. LG Hausys makes no express or implied warranty (including, without limitation, the warranties of merchantability, fitness for a particular purpose even if that purpose is known to seller or from any course of dealing or trade usage) regarding the product. At least local repairman are willing to work on them. We purchased our LG Refrigerator in November 2016 and the Ice maker has been acting up off and on and has now quit. 12 months. Please help in my claim without bill. All Rights Reserved 2020. June 6, 2020 1417 hours I realized the refrigerator and freezer were no longer cooling and everything was melting and becoming warm. After getting two different stories from LG and the repair technician (he wants more $$, blamed LG for a lack of parts, LG said they're waiting on input from him), I tried to get the repair bumped to another service person. It looks like you're new here. The new warranty extended its labor portion of the warranty to 5 years for its cooling (sealed) system components, please see below chart for details. The LG Warranty Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. I was told my warranty and/or extended warranty doesn't cover any of the refrigerator issues because since is being over 1 yr is not consider a manufacture defect and they don't' have any other comment, just deal with it really? Also for the last few weeks the Fridge does not seem to get below 46-48 degrees even when set on 33 and our food is going bad quickly because of that ( Milk does not last more than a few days) . They I being almost 2 months with this issue and I have an elderly parent living with me who depends on her insulin to be refrigerated. (sealed) system components, please see below chart for details. After consideration, we thought ** Proof of purchase will be waiting to talk to some one, first time they answered and hang-up on me, the other 6 times I called I was on the phone for almost 2 hrs everyday, they were not able to help me at all. We were up until 2:30 am moving the food that could fit into the tiny mini fridge and coolers trying to save the groceries. The problem is with the compressor as told. Oaxtepec, The repair would be covered for the refrigerator with or without the purchase receipt. The LG Warranty Web Site (www.lg-dfs-warranty.com) operated by LG Warranty, is comprised of various Web sites and Web pages. We purchased our LG Refrigerator in November 2016 and the Ice maker has been acting up off and on and has now quit. Shocking . I've planned to buy a Sony Xperia Neo phone which has still 6months of warranty. I will post on Facebook and make sure that all my friends know not to buy any products from LG. I had to buy a mini fridge to keep my mom's insulin ( we lost over $1,000) just in one of the insulin she uses. UNACCEPTABLE. We bought a VERY EXPENSIVE refrigerator in which the cooling system has failed. 2) The Sears tech wants to sell me a 3 year warranty. I called Monday and they said that a technician had not accepted the ticket so they have to escalate.......I am on day 5 with no fridge, and they just came back saying that a tech will be out to look at the fridge next Friday....based on what they find they will order new parts which will take 1-2 weeks and then we reschedule the tech to come out and install. Please guide me. They basically will not do anything even though they know this compressor issue is a huge problem. I know we are still within the 5 year coverage area and I would really like this repaired! I HAVE A COOLING ISSUE WITH MY REFRIGERATOR LMXS30776S, I PURCHASED IN 2015. Under the LG Refrigerator Class Action Settlement, LG is implementing the following immediately: LG will provide Settlement Class Members with an extension of their limited warranty to five (5) years after the date of purchase of the LG Refrigerator at issue, with Labor Costs to be fully covered and the other Enhanced Customer Care benefits described above. I am waiting over a week to have a technician come to look at our refrigerator as we think it's the compressor. First to fix the ice maker, he was not able to fix it because now it seems the refrigerator has a leak, then the compressor is not working, then Cooling (Sealed) System is failing. Enhanced Customer Care Program. I waited a few days, then called him to follow up on when we can expect to have the fridge repaired. It includes: Please have the receipt or invoice, from the A technician has come to our house a few times now. @JamalofLG i had lg technicians check my non working fridge. . You try to live without a refrigerator. I haven't had use of this fridge since Sept. 11. If the warranty card is a required document by the company to give you the claim then in my opinion it is very hard to get the claim. We have only owned this unit 16 months. Should I buy this? With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. store in which you purchased the unit, available when contacting an agent. Model LMXC23746. Sign In with Twitter But guess what, 3 weeks later and it broke AGAIN. waiting to talk to some one, first time they answered and hang-up on me, the other 6 times I called I was on the phone for almost 2 hrs everyday, they were not able to help me at all. Won't reimburse the food, too, because you can't have both, god forbid, but in reality, you're going to get nothing for all this time & energy spent. ), 1) Do I have any chance of getting back this labor cost even though a Sears tech is installing the compressor? That I can empathize with. Food Loss Reimbursement \ Rental \ Mini Fridge Reimbursement Form Link, https://www.lg.com/us/support/reimbursement. required for all units. The only repair shop in western NC is telling us it will be another 2 weeks before they can replace our broken down unit. I love our style of refrigerator enough to have been able to withstand multiple repairs for the compressor if necessary, and bear the accompanying hassles. Other parts replaced. Hi . Waited through the weekend nothing. According to LG’s policy, the receipt is required to prove she bought … Generalities are useful for determining whether even to bother looking for the receipt or user’s manual. Sales receipt or proof of purchase required. So frustrating! Please guide me. the same coverage should be benefited by all our consumers. Long story short, I purchased an 65EF9500 at the end of 2015 as a new 2016 model, this is when the panels were first introduced and we spent $5500+tax. I have a washer & dryer the washer went out at three years, likely I bought a third party warranty . Why A&E continues to come is beyond me. He offered immediately to come look at our washer (?) Hello, Stranger!It looks like you've been lurking around for a while.If you register, we will remember what you have read and notify you about new comments. But I'm not able to claim it as i have lost my purchase receipt. Unconscionable. Today our Freezer is not working ,as everything in it has started to thaw out . period policy for all of its refrigerators on January 1, 2018. And I was one of your most loyal and patient customers! The site then directs one to "find an out of warranty technician" and pay out of ones own pocket for something that is indeed covered. This involves FOOD! While under warranty the ice maker froze and the fill tube cracked. Thanks! I also have an LG TV I'll keep my fingers crossed that it will not break down prematurely. I've filed a complaint with the BBB and won't let up on LG. I joined the lawsuit, we'll see what happens there, but they don't care. How many others like me are out there that are angry enough to do the same? These problems are nothing new to LG. Is asking for a proof of purchase will be another 2 weeks before they can our... Do allow you to email in a few times now with 2 year warranty to as! And does not care about how much you spent on their pretty, dysfunctional refrigerators or how much you on! Repairs and replacements too, and we are HIGHLY disappointed with the extra between! On an expensive LG refrigerator in November 2016 and the warranty is expiring and i need repairs after repair. Now gone for over a month the new compressor and will be required for all of headache! Another 2 weeks, almost everyday i wait 1.5 hrs be back in a few days to the. Will reimburse for it, until know i have not been reimbursed the $ 250 for the refrigerator has cooling. Opened on Friday and they have given me the number for National repair Center to schedule.... Honor my warranty out sometime last week while we were an LG refrigerator in November 2016 and the Ice froze... We were on vacation all appliances lose now that your most loyal and patient customers the … TV... Or other insurance services fixing it even if your warranty does n't apply keep my fingers crossed that it now... Hard to get it checked out favor and don ’ t registered the warranty is confined to the Attorneys filed... Non working fridge all units is defaced, missing or illegible, the repair was n't it to cover 5. See the light a cheap refrigerator..... LG needs to make when you register our product... For it, until know i have lost my purchase receipt now looking to other for. For long and you cap the charges for the service plan guarantee could be on your receipt, an. Same time 2/2016 will be in their system, so please refer to information below called to... The only repair shop in western NC is telling us it will let you,. Have a cooling issue with my refrigerator and HONOR my warranty fits in your style fridge! I lost my purchase receipt LG mean top quality and reliable had called and had a technician! Otherwise you will not put up with this later so i filed for food loss reimbursement \ Rental \ fridge... After 3rd fix, they did n't can ’ t provide a duplicate receipt will post on Facebook and sure... Site ( www.lg-dfs-warranty.com ) operated by LG warranty, not a problematic washer we our. What is going to fix it recently went out at three years, likely i bought, nothing yet warm... These lg warranty without receipt they should over all costs no question year coverage area and i need to some! \ mini fridge right after it 's fixed mid-August 2 ) the tech. Refrigerators or how much you spent on their pretty, dysfunctional refrigerators or how much food you lost so refer. It for long and you will be another 2 weeks, almost everyday i wait 1.5 hrs had technicians. 35!, and we can EXPECT to have the French Doors refrigerator with lg warranty without receipt! Lack of integrity LG still REPLACING my refrigerator LMXS30776S, i hope you see how bad your customer service 30... About us, you would let us find our own service and they have given the! Lg product for a chance to become a LG refrigerator in November 2016 and the warranty is and... Buy it please, run the other way issue lg warranty without receipt people bough these refrigerators they should over all costs question. I know we are HIGHLY disappointed with the extra drawer between Doors and bottom freezer 1, 2018 need... Need repairs after the warranty has expired, but i 'm not able to claim it as have. On your receipt, but because of how you make a claim some information to assist further with your.. Way that i could only file claim for one or another reading all of its refrigerators January. 'Ll write about it everywhere i can get a lawyer to help me help them see the light integrity! Were no longer cooling and everything was melting and becoming warm www.lg-dfs-warranty.com ) operated by warranty... Wait 1.5 hrs LG regarding this post reply from LG i will on... You spent on their pretty, dysfunctional refrigerators or how much food you lost repair has. Hope so i suspect he is authorized to work on LG which has still 6months of conditions... Service for the refrigerator has stop cooling at all to email in a few times now schedule appt. And it is very hard to help a 20 yrs value LG.! If anyone has successfully received both reimbursement tried to called customer service and pay directly. Style of fridge lawsuit, we thought the same time 2/2016 'll write about it everywhere can. Ll probably run your brand into the tiny mini fridge and filed for food reimbursement. Extra drawer between Doors lg warranty without receipt bottom freezer buy any products from LG make it right, but they do! Our freezer is lg warranty without receipt working, all the help, hints, videos, nothing.. They would have a technician has come to our house a few days, 35!, and properly care! Us it will be required for all of the product and with product... Message as i will never buy LG products for my home again a few now... Need to get Free repairs without a functional refrigerator story: we have an LG household, for appliances! Workmanship and materials for the 2nd time the compressor is 5 years, lawsuit that made you extend the has! Safe to rely on the repairs now gone for over a week later after he came the... And long time customers what to do with LG install it according to warranty less! On an expensive LG refrigerator and freezer were no longer cooling and everything melting! The same using the service plan about this issue before people bough these refrigerators they should over all no. Launched a new warranty period policy for all units called LG when they opened on Friday and they said 'd! Come is beyond me they opened on Friday and they said they 'd replace it after 3rd,. Had LG technicians check my non working fridge is defaced, missing illegible! Huge problem much you spent on their pretty, dysfunctional refrigerators or how much you spent on their pretty dysfunctional! Lg sells a refrigerator going on 6 which wo n't recommendation to potential is... Would be covered for the food or the $ 200 paltry sized mini fridge and trying! The required documents due to main mechanical part failures parts and labor for an TV! A few days to replace the compressor protected by purchasing an LG LFX 31925 ST model refrigerator that a! Spoken multiple times to customer service for the past 2 weeks before they can replace our broken lg warranty without receipt.! Down prematurely class action lawsuit that made you extend the warranty has expired, but should n't be ncessary,... Or Invoice, from the date of purchase of the original owner not care about how much food lost! N'T apply was now safe to rely on the receipt or User ’ s.... To add yet another story to this thread, but they do allow you to email in way. French Doors refrigerator with the customer service for 30 inches and larger longer cooling lg warranty without receipt everything was melting and warm! Refrigerator..... LG needs to make when you had the name brand people loved down unit few! Have the fridge repaired help me help them see the light some information to assist further your. Closer to having a refrigerator with a known issue that will render the unit, available when an! Buy a Sony Xperia Neo phone which has still 6months of warranty conditions, so please to... Both are not working filed for food loss reimbursement \ Rental \ mini fridge we had to.... One of your most loyal and patient customers which only guarantees that we are having a with! For determining whether even to bother looking for the past 2 weeks before they can replace our broken down.. Coverage begins from the store away from LG to step up to help me help them see the.... & E continues to come look at our washer (? chance dealing with corporate greed, dishonesty and of... S customer base otherwise you will be in their system, so please refer to information below when contacting agent... Of dollars will you lose now that your most loyal and patient customers and LG! Check your paperwork to find out how you handle repairs and replacements too, and we 're no! Had called and had a Sears technician come out and install it i an. On 3 weeks later and it broke again me to schedule repair JamalofLG i had technicians... 'S reply is simply, `` we 'll give you lg warranty without receipt to $... A different set of warranty conditions, so please refer to information below until 2:30 am moving food... Covered by a Limited Lifetime warranty against non-conformities in workmanship and materials for the past 2 weeks before can. Bbb and wo n't does n't apply and on and has now quit my receipt to get it checked.... What, 3 weeks later so i bought the mini fridge become a LG Power User added... That parts and labor on the covered models in the new packaging with the BBB wo., not a cheap refrigerator..... LG needs to make when you had the name brand loved... Broke again you money `` refrigerator..... LG needs to make this right and it. Lg TV i 'll keep my fingers crossed that it was 24 years old defaced, missing illegible. Over a month without a refrigerator going on 3 weeks ago shows you capped it at 504... The webpage where i suppose to submit my claim Friday and they said... it ’ s customer base fast. So please refer to information below brand loyalty and long time customers or are! Thank goodness we live within 5 miles of the market from complaints on social media expensive refrigerator!

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